Job Description

Job Description

Job Description

We are looking for a Bi-lingual HealthCoaches to join our team in Farmington!

Shift:

• Monday-Thursday: 11:30 AM to 8:00 PM and Saturday: 6:30 AM to 3:00 PM

Ready to make a real impact? We're hiring a Bi-lingual HealthCoach who is fluent in English and Spanish to guide members through lasting health changes using our innovative tech and health programs.

You'll connect with members through both inbound and outbound calls and chat, offering personalized support and encouragement as they build healthy habits. If you're passionate about helping other and want to make health a bigger part of your life too- apply now!

Duties and Responsibilities

• Work with your assigned members to support their health journey utilizing the Tula program
• Outbound and inbound calls for scheduled calls and unscheduled support
• Manage real-time chat support with members
• Documenting member progress
• Coordinating appointments
• Adhering to HIPAA regulations
• Utilizing techniques in Motivational Interviewing
• Continuous diabetes education and other professional development
• Regular training sessions

Skills/Experience

• Effective communication and active listening for member support.
• Employing empathy, motivational interviewing, and behavior change models.
• Providing emotional support and respecting cultural diversity.
• Collaborating with healthcare teams and fostering a positive work culture.
• Adapting to policy, procedure, and technology changes with flexibility.
• Prioritizing care tasks and managing time efficiently.
• Upholding ethical standards, confidentiality, and patient autonomy.
• Handling stress and high-pressure situations with support and composure.
• Staying informed on diabetes care advancements and engaging in professional development.
• Complying with healthcare regulations and accurately documenting care.

Qualifications

• High School Graduate or GED.
• Bachelor’s degree preferred, or equivalent experience.
• 2+ years of experience in customer service.
• A passion for helping people.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance
• Lifestyle spending account
• Monthly bonus program

Pay: $24.00 - $26.00 per hour

Expected hours: 40 per week

Application Question(s):

• Monday-Thursday: 11:30 AM to 8:00 PM and Saturday: 6:30 AM to 3:00 PM

Language:

• Spanish (Required)

Ability to Commute:

• Farmington, UT 84025 (Required)

Work Location: In person

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