Job Description

How you'll help us Keep Climbing (overview & key responsibilities)

As the General Manager Cargo Operations East you will provide leadership, oversight and strategic direction for managing the day-to-day hub operations. Additionally, you will facilitate the implementation and acceptance of change within the workplace.

Responsibilities include but are not limited to:

• Develop both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and wellbeing
• Ensure that hub goals are met or exceeded. Facilitates the implementation and acceptance of change within the workplace
• Provide leadership to direct reports supporting teams and the operation
• Develop strategic plans which includes strategy development, plan development and execution
• Make actionable recommendations based on the data, and prioritizes improvements based on their ability to drive ROI, monitor fixes and follow through on post implementation results
• Develop and execute of both the operating and capital plans for the given area of responsibility and further responsible for achieving those financial objectives
• Lead through demonstration of Delta’s core values as outlined in the Rules of the Road
• Communicate a compelling view of the organization’s purpose and value in a way that helps others understand the importance and impact of their contributions; advocates for others
• Work with team members to develop specific behaviors, skills or knowledge needed to ensure sustained performance and to prepare for success in new responsibilities
• Must be able to build effective business partnerships with Deltas outside contractors/business partners
• Maintain and establish cross-divisional partnerships with Maintenance, ACS, Flight Operations, Human Resources, Delta Technology, GSE, Properties and Facilities, Finance, Contractors and Process Engineering teams in a strategic manner to achieve key performance targets
• Ensure a smooth, safe and secure operation while modeling Deltas vision and values
• Responsible for all environmental and EPA standards, regulations and compliance requirements
• Develop annual strategy plans for revenue targets, OJI improvements, productivity measurements, team building and succession planning
• Provide strategic leadership and promotes team building through motivational and directional coaching
• Cultivate an environment of positive employee relations; has oversight of non-Delta personnel operations such as contractors/business partners; maintain and partner with contractual agencies, and security
• Must be able to represent Delta in the community (government, non-profit agencies, fund raising initiatives)
• Resolve issues for customers regarding service failures or other complaints
• Make sound decisions with positive results.
• Demonstrate high level of customer focus, finding win-win solutions for the customer and Delta

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

• Experience in developing and executing business and operating plans
• Ability to lead direct report teams as well as influence without authority and work in a matrix environment
• Must have strong business acumen, statistical, and analytical skills
• Must embrace and champion continuous improvement
• Should be highly motivated and very customer service-oriented (both internal and external customers)
• Must be able to interact effectively with employees at all levels including management and frontline, requiring constant interaction with various personalities and with all levels of management and non-management personnel
• Must be proficient in Microsoft Word, PowerPoint, and Excel
• Must be able to present complex material in a concise but comprehensive manner to senior leaders
• Must to able to anticipate roadblocks and plan appropriately to mitigate risks
• Must possess excellent critical thinking and decision quality abilities
• Some travel is required and must be able to work different shifts and hours as business needs require
• Must be performing satisfactorily in current position
• Consistently prioritizes safety and security of self, others, and personal data
• Embraces diverse people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Must be at least 18 years of age and have authorization to work in the United States

What will give you a competitive edge (preferred qualifications)

• Understanding of Cargo operations and previous CGO experience
• Previous experience and demonstration of leading and driving change in a large operational environment
• Understanding of continuous improvement methods including work measurement, process design, engineering economy, decision analysis, and Theory of Constraints/Six Sigma/Lean techniques

About the company

Delta Air Lines, Inc., typically referred to as Delta, is one of the major airlines of the United States and a legacy carrier.

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