Job Description

What you will do  

• Under general direction, perform preventive maintenance, repair, installation, and replacement of HVAC Chilled water mechanical equipment.
• Assists branch leadership with coaching and mentoring of branch technicians with the delivery of customer satisfaction and following operational processes.
• Providing Level 1 technical support and assisting with technical development for others.
• Ensures work is being performed in compliance with state, local and Federal legal requirements and operates on the job with the highest of ethics.
• Properly completes all required project and service documentation.

How you will do it   

• Must be a member or become a member of Union Local 211

• Adheres to all Johnson Controls and customer safety standards.
• Provides safety leadership and instruction to all field personnel.
• Escalation points to technical issues and provides on-the-job training for other technicians.

• Provides solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems.
• Escalation points from the branch to the technical support for critical issues.

• Assists management with assuring proper field operational disciplines of other Technicians are followed.
• Regularly provides input on development and training needs of the branch.
• Assists in developing quotes and estimates for identified L&M work and submits to the Customer, Service Manager or Customer Service Agent, as appropriate.
• Assists with the identification of material needs required for service delivery.
• Assists the Service Manager or Customer Service Agent with identifying and scheduling individuals with the correct skills and knowledge to perform repairs or installation.

• Communicates with customers upon arrival and before leaving the work site.
• Ensures high levels of customer satisfaction Meets regularly with customer to become familiar with operating problems.
• Keeps customer informed on the nature of service provided outstanding issues and recommends system enhancements, upgrades, and or repairs.
• Manages assigned work to meet a professional level of execution, on-time and to the customer satisfaction.

• Conducts self-study (reading, research, and practice) to improve and maintain technical proficiency.
• Completes all training and certifications as required by the company.

What we look for  

Required  

 

• In addition to the technical requirements of the given field, Technical Team Leads need experience where strong leadership activities have been demonstrated.
• Ability to act independently and to coordinate the work of other employees and contractors on a customer site.
• Effective interpersonal skills to represent the company to customers and other outside contacts.

• Able to explain technical information to technical and non-technical people.
• Minimum 5 years of Chiller experience.

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