Job Description

Mountain View, United States | Posted on 03/05/2025 WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow. Collaborative. Respectful. Work hard, play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning. We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that likes to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you. We are looking for a Jira Administrator who will be responsible for being a highly motivated individual with strong experience in administration and configuration of Atlassian Jira & Confluence software suite both cloud and on-prem. You will manage and coordinate changes in Jira in collaboration with our Project, Program, Product, and Engineering Managers. These changes can range from process improvements, managing and customizing JIRA projects/workflows, and establishing reporting. As a Subject Matter Expert, you will take an active role within the team to help drive process improvements around the Jira structure and how we organize the projects and team along with configuration and management of Jira and Confluence. You will also collaborate with internal customers to understand requirements, implement changes, test, and document. Role and Responsibilities: Support global teams with Jira and Jira Service Management projects including the configuration of complex workflows, layout, field configurations, screen schemes, permission schemes, notification schemes, custom fields, automation, agile boards, and dashboards. Gather requirements for business processes and determine ways to optimize and improve Jira/Confluence organizational framework and identify where functionality needs to improve to meet user requests; propose Jira add-ons and plugins to enhance productivity, then follow through according to our processes to install, test, and roll out. Configure plans with Advanced Roadmaps and propose, implement and rollout solutions which support PMO processes and user requirements. Create Jira based reports, dashboards (EazyBI) and planning views based on different user requirements to provide Product Roadmap stakeholders visibility to actionable Initiative metrics and status reports. Configure Confluence pages with Jira dashboards and reports and implement and enforce JIRA hygiene practices; use Confluence to document detailed processes related to the use of Jira for different Initiative lifecycle phases such as Requirements Intake, Roadmap Planning, Execution, Delivery, and Support. Collaborate with teams across the organization to align and streamline project configurations to expedite the rollout of standard ways of working; conduct workshops and training on Jira and Confluence such as tools usage, new functionality or features, best practices, etc. Required Experience and Education: 8+ years of overall experience. 5+ years of experience administering Jira projects with advanced expertise in tool administration of Jira/Confluence. Proficiency in Atlassian tool suite is a plus (Jira Align knowledge is an asset). Bachelors Degree in a related field. Expert knowledge of Jira plug-ins and add-ons like EazyBI & ScriptRunner is a must have. Strong knowledge of JQL to construct custom dashboards, advanced filters, and reports. Process oriented mindset with strong experience enabling enterprise-level processes using Jira and Confluence and ability to effectively communicate and present new solutions, ideas and processes (must be comfortable presenting to large teams). Working knowledge of Agile (Scrum, Kanban, Scrumban) methodologies is a must have. Necessary Skills and Attributes: Self-motivated individual with the ability to thrive in a team-based or independent environment. Detail-oriented with strong organization skills. Ability to work in a fast-paced environment. Limited supervision and the exercise of discretion. Excellent technical troubleshooting and process implementation skills. Ability to work with diverse teams across different time zones. Strong communication skills with ability to create and deliver Jira related training. Physical Demands: The physical demands described here are representative of those that must be met by contract employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity. Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. May require working additional time beyond normal schedule and periodic travel. WHAT we’ll bring: During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. A few highlights include: Medical Plans Vision Plan Short-Term Disability Long-Term Disability Critical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection 401(k) WHAT you should know: Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us. This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all. Salary/Pay Range: $50.00-$78.00/hr (Depending on experience) #J-18808-Ljbffr WorldLink, Inc.

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