Duties:
- Greet and assist prospective tenants in a professional and friendly manner
- Conduct property tours and showcase available units to potential renters
- Respond to inquiries via phone, email, and in-person regarding leasing information
- Process rental applications and conduct background checks on potential tenants
- Prepare lease agreements and ensure all necessary documentation is completed accurately
- Coordinate move-in and move-out processes, including inspections and key exchanges
- Maintain organized filing system for lease agreements, tenant information, and other related documents
- Assist with property maintenance requests and communicate with the appropriate personnel
- Utilize a Customer Relationship Management (CRM) system to track leads and follow up with prospects
- Collaborate with the administrative team to ensure efficient office operations
Qualifications:
- Previous experience in a similar role or in customer service is required
- Strong administrative skills, including proficiency in file management and record keeping
- Excellent phone etiquette and communication skills, both written and verbal
- Ability to negotiate lease terms and handle tenant concerns professionally
- Familiarity with property maintenance processes and ability to utilize Computerized Maintenance Management Systems (CMMS)
- Knowledge of contract law and understanding of lease agreements
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software applications
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
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