What does a successful Payment Operations Supervisor do?
The Payment Operations Supervisor manages a production team by providing instructions, task assignments, and performance monitoring to ensure productivity and efficiency. Responsibilities include meeting production goals, analyzing metrics, addressing inefficiencies, and implementing improvements. They maintain high product quality through regular checks and control measures, addressing any deviations. The role also involves offering training, guidance, and motivation to enhance team skills, fostering teamwork, resolving conflicts, and promoting a positive work environment.
What you will do:
· Providing coaching, support, and career mentorship to associates, guiding performance improvement and career development.
· Ensuring associates comply with company policies, administering performance management, giving constructive feedback, and implementing necessary training and professional development.
· Maintaining and reviewing department procedures for accuracy and adherence.
· Monitoring team metrics to reflect work availability, output goals, and achievements, sharing them daily to drive excellence and accountability.
· Conducting regular quality checks, reviewing performance reports, identifying improvement areas, and implementing measures to enhance team performance.
· Leading workflow distribution and inventory management to meet network timeframes and service levels, resolving complex client concerns and disputes.
· Participating in recruitment activities, including conducting interviews and making hiring recommendations.
· Identifying process improvements and managing change to meet departmental objectives effectively.
What you will need to have:
• High School Diploma.
• 2+ years of payment processing.
• 2+ years in the banking or credit card industry.
• 2+ years in Lead or Supervisory role.
What would be great to have:
• Bachelor’s degree in business management or a relevant field; and/or equivalent military experience.
• Familiarity with payment network regulations: A solid understanding of payment network regulations and guidelines will help ensure compliance and adherence to industry standards when handling payment disputes and transaction recoveries.
• Understanding the fundamentals of payment processing, including payment acceptance, disputes, and transaction recoveries, will be crucial in effectively leading the team and making informed decisions.
• Enthusiasm, inquisitiveness, drive, and initiative: Having a positive and enthusiastic attitude, being curious about new developments in the industry, and demonstrating drive and initiative will contribute to your success as a leader and in keeping up with the ever-evolving payment processing.
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