Job Description
Role - Printing Estimator & Customer Service Representative
Location - Buffalo, NY
Company Description
We are a full service Trade bindery in Buffalo NY that deals with the printing community throughout NYS.
Role Description
This is a full-time role for a Print Estimator and Customer Service Representative, located on-site in Buffalo, NY. The daily tasks include preparing bindery estimates, managing customer inquiries, ensuring timely follow-up on customer requests, and maintaining accurate records of customer interactions. The role also involves coordinating with production teams to ensure job specifications are met, troubleshooting issues, and providing exceptional customer service to ensure client satisfaction.
Qualifications
Experience in Print/finishing Estimating and preparing job specifications
Customer Service skills, including managing inquiries and communication with clients
Strong organizational and time management skills
Proficiency in using Microsoft Office Suite
Excellent written and verbal communication skills
Ability to work independently and collaboratively in a team environment
Detail-oriented and capable of managing multiple tasks simultaneously
Experience in the printing or binding industry is a plus
High school diploma or equivalent required; post-secondary education in a related field is advantageous
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