Job Description

• Lead the design and implementation of ServiceNow solutions, ensuring alignment with industry best practices across multiple modules like ITSM, ITAM, ITOM, SPM, and Service Mapping.
• Collaborate with stakeholders to gather and understand complex business requirements and translate them into effective automated workflows.
• Provide subject expertise on the ServiceNow platform, serving as a product advocate within customer accounts.
• Lead project estimation, define project timelines, and contribute to project plans and milestones.
• Mentor and guide team members in design, development, and testing activities.
• Define architectural strategies and patterns commonly used within ServiceNow.
• Build clean, scalable, and reusable code while enforcing best practices in software engineering.
• Document business requirements to technical stories for development team.
• Leverage OOTB solution wherever possible using spoke or API.
• Ability to implement/design custom API when OOTB does not suit the requirement.
• Manage end-to-end upgrade and advise customers with the benefits of new features that can be implemented.
• Work closely with product owners to deliver high-quality solutions that meet user needs.
• Collaborate with cross-functional teams to enhance application development and deployment processes.
• Contribute to the design and implementation of new products and features while improving existing ones.
• Foster knowledge-sharing within the team and facilitate individual team member development.
• Conduct code reviews and provide coaching and mentorship to team members.
• Interact cross-functionally to coordinate efforts across the organization, voluntarily sharing information.

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