Job Description

Job Description Job Objectives Manages the operation of a Walgreen store. Improves store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team members, and modeling and delivering a distinctive and delightful customer and patient experience. Job Responsibilities/Tasks Customer Experience Monitors and analyzes the customer service provided by team members. Offers reminders, training, and encouragement, and develops action plans for improvement in both retail and pharmacy. Greets customers and clinic patients, and offers assistance with products and services. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer and patient experience. Resolves customer complaints and helps respond to customers’ special needs. Operations Supervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members. Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping. Supervises merchandising by planning and implementing sets and resets and revisions of basic department and end stands, display tables, and promotional space. Analyzes inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock. Supervises receiving, stocking, pricing, returning, and transferring of merchandise. Ensures execution of District Manager operational feedback. Implements store organization through proper hiring and placement, scheduling of work assignments and delegation. Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies. Manages operations of assigned location including strict compliance with any and all applicable laws and regulations. Ensures staff has working knowledge of all computer and technology systems and software. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Daily Planning and Execution Assigns daily operational responsibilities and tasks and sets expectations for store team members and assistant managers. Business Performance Management Analyzes financial and performance data; develops action plans to increase sales and control costs. Reviews KPIs daily and prepares to discuss with district management. Reviews and analyzes asset protection data and develops and implements action plans to reduce loss. Analyzes pharmacy performance indicators and works with the pharmacy manager to enhance the performance of the pharmacy. Analyzes performance indicators of the clinic and works with Clinic Coordinator or Manager to ensure performance and support. Business Planning Identifies sales opportunities to ensure the growth and performance of the store and pharmacy. Manages inventory levels through ordering, keeping stock, liquidating stock, anticipating fast selling items and seasonal changes. People and Performance Management Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition. Monitors and ensures timely completion of required training programs for all team members within the store. Makes hiring, promotion and termination decisions. Addresses issues and disciplines store team members, engages with Employee Relations and Human Resources as appropriate. Develops employee performance plans and follows up according to deadlines. Monitors and approves team member compensation. Promotes teamwork and motivates team members by establishing expectations and tracking results. Ensures compliance with all corporate policies, applicable employment laws. Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions. Training and Personal Development Participates in company and on-the-job training to improve skills and productivity and attends training requested by District Management. Follows performance improvement plans offered by District Manager. Obtains pharmacy technician registration/licensure as required by state law. Seeks self-development by monitoring own performance and learning about the fields of retail and management. Communications Serves as liaison between district, corporate and the store to provide a communication channel. Conducts community outreach. Assists District Manager in planning and attending community events. External Basic Qualifications Bachelor’s degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience. Licensed pharmacy technician as required by state OR pharmacy assistant in WA state. Willingness to work flexible schedule including extended days, evenings, and weekend hours. Preferred Qualifications Bachelor’s Degree. PTCB or ExCPT Certification. Three years retail management experience, including supervising others. Licensed pharmacy technician as required by state OR pharmacy assistant in WA state. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $50,000 - $120,000. The actual salary within this range will depend on a variety of factors. Employment Type Full-time Job Function Retail Campus Req? No Store

06852-BEAVERTON OR

District

218-PORTLAND OR

Common Location 19975 SW TUALATIN VALLEY HWY, BEAVERTON, OR, 97003-02323-06852-S Full District Office Address

4816 NW BETHANY BLVD, PORTLAND, OR, 97229

#J-18808-Ljbffr Walgreens

Job Tags

Full time, Seasonal work, Flexible hours, Shift work, Weekend work, Afternoon shift,

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